Burlington’s business organizations (Team Burlington) which include Burlington Chamber of Commerce, Burlington Downtown Business Association, Burlington Economic Development, Aldershot Village BIA and Tourism Burlington are taking a coordinated approach in engaging and supporting Burlington’s business community. We are constantly monitoring developments with COVID-19 and the impact locally.

We understand that this is a difficult time for everyone in our community. Please know that we are committed to continuing to support Burlington Businesses through it. The provincial and federal governments have made announcements pertaining to Businesses and how they will be responding to the economic effects of Coronavirus (COVID-19). We are in communication with these levels of government to ensure we stay educated and informed. If you have questions that are not addressed by the sources below, please contact lindsay@burlingtonchamber.com and we will do our best to source the information you are looking for.

We recognize that there is a lot of information coming out, from many different sources, and it can be difficult to know where to go for up-to-date and reliable information. It is our hope that the below list will make it easier and less overwhelming for businesses to get the information they need.

Burlington’s Mandatory Mask and Face Coverings By Law: A Guide for Business

As businesses and services reopen during the COVID-19 pandemic, there is a pressing need for businesses to implement regulations and safety measures to prevent the spread of the virus, and to protect the health and wellbeing of Burlington residents. In particular, these measures are needed within enclosed spaces, where physical distancing is difficult to maintain.

As a result, the City of Burlington has enacted By-Law 62-2020 requiring the use of face masks or face coverings, with some exceptions, in all indoor public spaces. This by-law is enforceable as of July 20, 2020, and will be in effect until September 30, 2020, unless extended or revoked by City Council. A detailed FAQ on the bylaw can be found at www.burlington.ca/masks.

On July 15, 2020, Halton Region passed By-law 47-20. This regional by-law is in effect until November 30, 2020, unless revoked or extended by Regional Council. If you have any questions or concerns regarding By-law 47-20, please call 311.

Individuals or organizations that are responsible for the operation of businesses or facilities with enclosed (indoor) space open to the public are required to ensure no member of the public is permitted entry or remains on the premises unless wearing a mask or face covering.

Guide for Businesses

Burlington Economic Development in partnership with the City of Burlington have developed a comprehensive to support you in ensuring you and your business comply with this by-law.


This by-law requires all owners/operators of establishments open to the public to do the following:

  1. Develop a policy to ensure members of the public wear a mask or face covering upon entry, and while remaining within all enclosed spaces of your establishment;
  2. Upon request, provide a copy of your policy for inspection by any person authorized to enforce this bylaw;
  3. Post signage, visible at all entrances of the Establishment, reminding people to wear a mask or face covering;
  4. Train all persons working at the Establishment on the requirements of the policy and this bylaw; and
  5. Encourage kindness and compassion in your establishment’s approach to fellow community members who may not be wearing a mask.


Every person, business or facility who contravenes any provision of this bylaw is guilty of an offence, and upon conviction is liable to a fine as provided for in the Provincial Offences Act. See the City of Burlington By-Law 62-2020 for more information. Fines associated with this by-law range from $500 – $100,000.

We appreciate your support in the effort to combat COVID-19 in our community. Please don’t hesitate to contact the City directly if you have any questions at city@burlington.ca


  • POSTER – General use poster 1 with mask by-law language
  • POSTER – General use poster 2 listing all by-law exemptions
  • POSTER – How to wear a face-covering
  • FAQ FOR BUSINESSES – Frequently asked questions for business owners and operators
  • SAMPLE POLICY – Example policy that can be used by business owners and operators



The Burlington Chamber of Commerce has curated a list of all Burlington businesses providing all types of PPE including sanitizer, face shields, and disposable face masks here. Many Burlington businesses have pivoted to include reusable face masks in their product offerings. Support Burlington businesses and shop local!

Team Burlington Business Support Forum Series

Team Burlington has launched the Business Support Forum Series, a video conference series, that provides businesses of all sizes with an opportunity to ask questions and hear from subject matter experts, as well as key leaders and decision-makers from all levels of government.

Previous Business Support Forum Series
  • May 28: Returning to Work – The Next New Normal
  • May 28: Tourism Economic Recovery 
  • May 27: Mohawk Business Support Forum – Ask an Expert 
  • May 5: DeGroote Business Support Forum – Ask an Expert 
  • April 16: Small Business Support Forum
  • April 6: Provincial & Federal Business Support Forum
  • April 2: Municipal and Regional Business Support Forum

Click here to view the webinar recordings.

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