Business Support & Resources

Effective Friday, June 11, 2021 at 12:01 am,the Ontario government, in consultation with the Chief Medical Officer of Health, will move the province into Step One of its Roadmap to Reopen.

Below are resources to ensure your business is up to date on the latest information and supports while the provincial stay-at-home order is in place.  

Business Benefits Finder
The Government of Canada has introduced many COVID-19 supports to help businesses weather the storm. To get a tailored list of the ones that fit your business situation or to discover other federal, provincial and territorial programs and services designed to help Canadian businesses grow, try the interactive business benefits finder. You can also sign up for the notification feature to receive emails when there are changes to your favourite programs, when application deadlines are approaching, or when a new program that meets your needs is introduced.
Canada Small Business Financing Program
The Canada Small Business Financing Program makes it easier for small businesses to get loans from financial institutions by sharing the risk with lenders. Up to a maximum of $1,000,000 for any one borrower, of which no more than $350,000 can be used for purchasing leasehold improvements or improving leased property and purchasing or improving new or used equipment. Financial institutions deliver the program and are solely responsible for approving the loan. For more information download their PDF pamphlet or click here to find a lender near you
Business Support Phone Lines and Contact Centres
Burlington Economic Development Phone Line

Burlington Economic Development has set-up a business support phone line to provide businesses with a direct line to staff to answer questions and help make sense of new information coming out from higher levels of government. Businesses can reach out to (289) 337-5505 ext. 102, Monday to Friday between 9 am and 5 pm.

Stop the Spread Phone Line


The province has launched a toll-free line 1-888-444-3659 to provide support to Ontario businesses who have questions about the province’s recent emergency order to close at-risk workplaces following recommendations by Ontario’s Chief Medical Officer of Health.  If you have any questions about essential versus non-essential businesses, assistance is available from Monday to Sunday, from 8:30 am – 5:00 pm.

Halton Regional Police Service COVID-19 Hotline

For the duration of the pandemic, if a member of the public wishes to report an incident of non-compliance with the emergency orders, they may contact the Halton Regional Police Service COVID-19 Enforcement Hotline at 905-825-4722.

It is critical that residents use 911 for emergencies only.

Provincial Business Contact Centres

If you have a COVID-19 question related to your business operations, please consult the links below to get answers for small business health and safety questions.

For more information on these tools, visit

Creating and Developing a Safety Plan

Learn how you can create a plan to help protect your workers and others from COVID-19. Please click here to download the template to assist in developing your workplace’s safety plan.

Safety Checklist for Businesses

Employers can use this checklist to make sure their covid 19 workplace safety plan contains key elements to help protect workers, customers and the general public.

Updated Information on In-Person Shopping

In-Person Shopping at Retail Stores Permitted with Public Health and Safety Requirements in Place

Further changes to measures in the COVID-19 Response Framework (e.g. opening of additional businesses, loosening of public health and workplace measures) will be restricted for at least 28 days following the last public health unit returning to the Framework.

COVID-19 Screening for Employers and Customers

COVID-19 Worker and Employee Screening

COVID-19 Customer Screening

Customers and patrons may be asked to screen before entering a business or a public place. Some businesses or organizations in specific zones, as defined in the COVID-19 Response Framework: Keeping Ontario Safe and Open, must screen patrons before they are allowed to enter.

Educational Webinars and Videos

Free Webinars on how to Operate a Business Safely, and Comply with Health and Safety Requirements

The ministry, in partnership with organizations across Ontario, provides general overview information sessions on the Employment Standards Act (ESA).

These information sessions are delivered by subject matter experts from the ministry and cover topics such as hours of work, public holidays, leaves of absence and more…

Please click here to check the calendar and contact the host organization directly to sign up for a session near you. 

Free 30 Minute Course provided by the Public Services Health and Safety Association

Infection Prevention and Control at Work: Basic Awareness Training

    For more information on these tools, visit

    Sector Specific Guidelines

    Information from the Government of Ontario on sector specific guidelines.

    Burlington’s Mandatory Mask and Face Coverings By Law

    Burlington Economic Development in partnership with the City of Burlington have developed a comprehensive  guide to support you in ensuring you and your business comply with this by-law. Please click here to download the guide for business.


    • POSTER – General use poster 1 with mask by-law language
    • POSTER – General use poster 2 listing all by-law exemptions
    • POSTER – How to wear a face-covering
    • FAQs FOR BUSINESSES – Frequently asked questions for business owners and operators
    • SAMPLE POLICY – Example policy that can be used by business owners and operators
    Digital Main Street: Programs for Ontario Business

    As part of a partnership between the Government of Canada and the Province of Ontario, Digital Main Street has announced three new programs to support businesses across Ontario.


    A program that provides independent small businesses and artists with a quick, easy and no-cost way to get selling online right away. More information here.

    Ontario Grants

    Providing main street businesses with $2,500 Digital Transformation Grants, and municipalities / local communities with grants to implement a Digital Service Squad. More information here.

    Future Proof

    A program delivered in partnership with Communitech and Invest Ottawa helps businesses identify new markets, pivot their business model, and develop and implement a deep digital transformation plan. More information here.

    Make the POST Promise

    The POST Promise is a national, bilingual private sector-led initiative designed to help Canadians confidently and safely shop and work in local businesses during the COVID-19 pandemic. It signifies a business’s commitment to implementing and practicing the five key steps to workplace safety, helping to prevent the spread of COVID-19 and is the key to building consumer confidence.

    Please visit to learn more and make the POST Promise.

    Halton Business Resources for COVID-19

    The COVID-19 pandemic has affected businesses of every size. Halton’s website includes information on supports, services and relief programs that can assist business owners as the situation evolves and as the economy re-opens and recovers.

    Visit for more information.

    Small Business Portal 

    DeGroote School of Business is partnering with Team Burlington to provide advisement to businesses navigating uncharted situations. DeGroote faculty members have a depth of research and industry knowledge that they are making available to support the livelihood of our business community.

    Access the portal here.

    Business Toolkits
    CCC Pandemic Preparedness

    In addition to the work of the health care industry when a pandemic hits, businesses play a critical role in protecting the health and safety of employees, and limiting the negative impact on the economy and communities. They also need to have business continuity plans that will minimize the impact on the business itself and facilitate a speedy resumption of activities if the business has been forced to scale
    back or close during the pandemic. Preparedness, not panic, is the best way to mitigate the risks posed by a COVID-19 pandemic to the Canadian economy and our citizens.

    Access the COVID-19 Preparation Guide.

    OCC Pandemic Preparedness Toolkit

    As the situation with COVID-19 continues to evolve, it is critical that businesses are equipped with the knowledge, skills, and resources to respond to protect public health and ensure the continued essential operations of their organizations.

    The Ontario Chamber of Commerce team, in collaboration with Hicks Morley, have put together a toolkit to help support businesses be prepared for any human-resources or operational-related disruptions.

    The guidelines and resources contained in this toolkit have been prepared to assist businesses in planning for and adaption to the disruption of COVID-19 and any future influenza pandemics.

    Access the toolkit here.

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