The Burlington Chamber of Commerce is currently seeking applications from qualified candidates interested in the position of:
Membership Services Coordinator
The Burlington Chamber of Commerce (BCC) provides value to its members through active advocacy, connecting leaders and creating opportunity. The Chamber is the voice of business in Burlington and advocates at the local, regional, provincial and federal levels on behalf of 800 companies representing 30,000 employees.
For more than 75 years, the BCC has been the trusted advocate and tireless champion for local businesses. With a long-standing reputation for excellence and leadership, BCC continually generates opportunities to connect people by bringing life to business. Doing so provides a vehicle for success for its members and the future of Burlington’s business community.
The Burlington Chamber of Commerce seeks an experienced individual for the position of Membership Services Coordinator.
Preferred candidates will have demonstrated experience in customer service support, Accounts Receivable and CRM systems. This position will support new approaches to member engagement, collaboration, and innovation that creates improved value for the Chamber and its members, and protects and enhances the Chamber brand.
The selected candidate will work with our highly dedicated, professional staff and volunteer base and have a strong business acumen, excellent communication skills and an engaging interpersonal style in order to carry out the strategic objectives of the BCC.
APPLICATION PROCESS:
Expressions of interest including resumes and covering letters will be accepted until March 14, 2025 at 11:59 p.m., and should be sent confidentially to info@burlingtonchamber.com with the subject line – Membership Services Coordinator.
Information provided by or about candidates for these positions will be used only for candidate selection. We thank each applicant for taking the time and effort to respond; however, only candidates to be interviewed will be contacted.
Position Description
Title: Membership Services Coordinator
Reports to: Executive Vice President
Location: Burlington Chamber of Commerce, 414 Locust Street, Burlington, Ontario
L7S 1T7
Direct Reports: 0
Position Summary:
This position is principally responsible for providing high quality and responsive member support via verbal, email, and database (creation of and updates of all customers and accounting records, including all accounts receivable).
Key accountabilities:
• Support new approaches to member engagement, collaboration, and innovation that creates improved value for the Chamber and its members, and protects and enhances the Chamber brand
• Maintain and strengthen existing member relationships; main support for members / non-members for all inquiries, event registrations (including assisting members and non-members with online registration), Database updates, and New Member applications
• Establish and maintain value added membership through regular contact with members; utilize students whenever possible to make regular reach outs
• Oversee CRM Software including database maintenance, updates, support, staff assistance and training
• Provide main reception support – answer chamber phone line and respond to both telephone and walk-in inquiries; triage inquiries to the correct team member
• Main contact for all Certificate of Origin Document Certification
• Liase with Chambers Plan/Hynek Financial regarding members who are on plan and any changes
• Invoice out of CRM system; follow up on delinquent accounts; apply payments received
• Optimize use of CRM system including analysis of data pertaining to membership and provide monthly updates, and New and Returning member updates for weekly newsletter
• Attend Chamber meetings, events and other external meetings as required
• Deposit cheques at bank, at minimum, weekly
• Event support – support event personnel (as a back-up) with event set up in software (including updates to event listings)
• Event support – Registration duties on Event days, and/or assist as required with set-up, specific tasks during event and tear down duties
• Attend Chamber meetings, events, and other external meetings as required
Qualifications:
• University or college degree in business or equivalent preferred
• Proficient in Microsoft Office applications and relevant technology
• Experience working with a CRM system is a requirement (Membee or GrowthZone preferred)
• Preferred – Minimum 3 – 5 years’ experience in business development, sales, client/member management and/or marketing; experience in a non-profit or membership focused organization would be an asset
• Excellent interpersonal and relationship building skills
• Be self-motivated and work with limited direction
• Be highly organized and demonstrate superior time management skills
• Be able to handle several competing priorities and strict deadlines
• Positive personal attitude and strong work ethic; excellent skills in working in a team environment to accomplish the Chamber’s strategic and administrative goals and objectives
• Ability to meet targets, financial and other established goals.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Maintain a high level of confidentiality
